Privacy Policy
Saosiam Personal Data Privacy Policy
By using Saosiam services, you consent to the practices outlined in this Privacy Notice. We only collect and store the information you provide in relation to Saosiam services.
We use your personal information to operate, provide, develop, and improve the products and services we offer, including the purchase and delivery of products, troubleshooting, personalization, and fraud prevention, including credit risk assessments.
Return Policy
You may revoke your consent at any time by contacting us through the Contact Us page. Upon receiving your request, your data will be removed from Saosiam's system to prevent any future use.
For further assistance, contact us at:
Tel: +66-98-0958769 (available 06:00-18:00, GMT+07:00)
Email: saosiamlove@gmail.com
Thank you for shopping with Saosiam! We hope you're delighted with your purchase. However, if you're not completely satisfied, we're here to assist you.
1. Return Eligibility
Time Frame: You can return most items within 30 days of the delivery date.
Condition: Items must be unused, in their original packaging, and in the same condition as when received.
Exclusions: Certain items, such as perishable goods, personalized products, or clearance items, are not eligible for return.
2. How to Initiate a Return
Contact Us: Email us at returns @saosiamlove@gmail.com with your order number and reason for return. You may also use our online return portal at [link to portal].
Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Packing and Shipping
Packaging: Please securely pack the item in its original packaging. Be sure to include the RMA number and a copy of your receipt or proof of purchase.
Shipping: Send the package to the address provided in the RMA instructions. Customers are responsible for shipping costs unless the return is due to our error (e.g., a defective or incorrect item).
4. Refunds and Exchanges
Refunds: Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
Exchanges: For exchanges, please follow the return process and place a new order for your preferred item.
5. Damaged or Incorrect Items
Damaged Items: If you receive a damaged item, please contact us within 7 days of delivery. Provide photos of the damage and your order number, and we will arrange for a replacement or refund.
Incorrect Items: If we sent the wrong item, please notify us within 7 days of delivery. We will arrange for the return and ship the correct item at no additional cost.
6. Contact Us
For any questions or concerns regarding our return policy, please contact our customer service team at support@saosiamlove@gmail.com or call us at [+66 98-0958769].
Thank you for choosing Saosiam!
Terms of Service
Effective Date: 8-20-2024
Welcome to Saosiam, your destination for authentic Thai products. By accessing or using our website (www.saosiam.org), you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.
1. Acceptance of Terms
By accessing and using our website, you agree to these Terms of Service and any policies referenced herein. If you do not agree with these terms, you should not use our services or website.
2. Use of the Website
You agree to use the Saosiam website in accordance with these Terms of Service and all applicable laws. You may not use the website for any unlawful or unauthorized purpose, including but not limited to:
Violating any laws in your jurisdiction.
Interfering with the operation of the website or attempting to hack or otherwise compromise the website’s security.
Transmitting any harmful, illegal, or inappropriate content.
3. Account Registration
You may need to create an account to access certain features of the Saosiam website. By creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. Saosiam will not be liable for any damages or losses caused by unauthorized account access.
4. Purchases
All purchases made through Saosiam are subject to product availability. We reserve the right to limit quantities, refuse or cancel orders at our discretion. Prices and descriptions of products are subject to change without notice.
Payment
We accept major credit cards, PayPal, and other payment methods as indicated on our website. By providing payment information, you represent and warrant that you have the right to use the designated payment method.
Shipping
Shipping costs and delivery times vary based on location and are outlined during the checkout process. We offer free shipping for orders over $49 within eligible regions. Saosiam is not responsible for delays or errors caused by third-party shipping services.
5. Returns and Refunds
We offer returns and refunds in accordance with our Return Policy. Please refer to our Return Policy page for detailed information. Saosiam reserves the right to refuse returns or refunds that do not comply with our policy.
6. Intellectual Property
All content on the Saosiam website, including text, graphics, logos, images, and software, is the property of Saosiam or its content suppliers and is protected by copyright and trademark laws. You may not use, reproduce, distribute, or modify any part of the website’s content without our written consent.
7. Limitation of Liability
To the fullest extent permitted by law, Saosiam shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:
The use or inability to use the website.
Unauthorized access to your data or transmissions.
Any errors, omissions, or inaccuracies in the website content.
Our liability, if any, shall be limited to the total purchase price of the product(s) you purchased from us.
8. Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by Saosiam. We are not responsible for the content or practices of any third-party websites. Your use of third-party websites is at your own risk, and we encourage you to review their terms and privacy policies.
9. Privacy
Your use of the Saosiam website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.
10. Indemnification
You agree to indemnify and hold Saosiam harmless from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from your use of the website, your violation of these Terms of Service, or your violation of any third-party rights.
11. Modifications to the Terms
Saosiam reserves the right to update or modify these Terms of Service at any time without prior notice. Changes will take effect immediately upon posting on our website. It is your responsibility to review the Terms of Service regularly. Continued use of the website constitutes acceptance of any changes.
12. Governing Law
These Terms of Service and any separate agreements related to the use of the website shall be governed by and construed in accordance with the laws of Bangkok Thailand .
13. Contact Information
If you have any questions regarding these Terms of Service, please contact us at:
Email: saosiamlove@gmail.com
Address: Bangkok, Thailand
Phone: +669 8095 8769
By using the Saosiam website, you agree to abide by these Terms of Service and all applicable laws. Thank you for shopping with us!